Auberge - Guildford

Bryan (11 February 2008)

Six weeks prior to my wife’s thirtieth birthday we booked a table for 20 after hearing good reviews. The staff checked our booking, confirmed, and asked us to pre order our food two weeks prior to the night to help them serve all the meals together. We therefore visited the restaurant the next day to collect a menu, the waitress was lovely and said all would be taken care of and again confirmed our booking. Three weeks later we had a phone call from the restaurant telling us that they were cancelling our booking as we had been double booked with another party that had booked the entire restaurant and therefore, could not fit us in. This I found this surprising as our booking was checked twice and I somehow feel that we have been passed over for a better offer. My wife phoned up very upset at the amount of planning and emailing she had put into the event for them to cancel and all she was offered in a way of an apology was 10% discount of our next meal. Suffice it to say that we will not be going back or recommending them to anyone.It is an unprofessional restaurant.

Julie (19 November 2007)

I really enjoyed our dinner, and I had the duck which was gorgeous. It was presented very nicely. My companion had the steak and even though she asked for it cooked well, it was very tender and delicious. We would definitely return as our service was very good.

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