Black Swan @ Ockham, The

Louisa (21 May 2008)

I had dinner with two girlfriends one evening and we had booked a table. When we got there, we decided to sit outside because the weather was nice but the surly waitress was not too impressed with this. The wine was good and the food was very nice indeed - expensive but worth it for a special night out. The only major problem was the staff, besides one waitress who was lovely. The lady behind the bar was unfriendly every time we dealt with her. After the staff finished work they sat at a table next to us outside and were quite noisy. I have no issues with people relaxing after work but their behaviour, especially in their kitchen gear, was unprofessional and disrupted what was a nice evening. Our main course plates were not cleared after we finished and we had to ask for them to be removed. It is a nice place but the staff need to cheer up a bit.

Tess (5 May 2008)

On my birthday I booked a table for 12:45 pm and the food arrived two hours later. One of my guest was informed that the hamburger was off the menu, so chose sausages. After an hour my guest was told that sausages were not available, so had to choose again. The food was reasonable and after the long wait, I had lost my appetite. Luckily I had my father, husband and sons with me, who made my day but the Black Swan at Ockham did quite the opposite. The poor waitress was the only person around at the sharp end.