Brio

John (31 March 2009)

I visited Brio last month with my partner. I chose the restaurant as I had taken many clients and associates to the Great George Street venue through my profession as a chartered accountant in Leeds. We waited fifty minutes for a pizza and a bowl of pasta. We complained to our waitress that two other tables who arrived after us had been served before us, because of this, when the waitress eventually brought the meals she slammed the plates down so hard on the table we were surprised they didn't smash. The pasta was stone cold and clearly ready a long, long time before the pizza. I couldn't eat it and asked for the bill for our drinks only as they had ruined the meal. They refused and said they would warm up the pasta. I declined and again requested the bill for the drinks only. The manager told us that we had to pay for the whole meal or he would call security. I told him I was happy for him to do that. The manager then told us in no uncertain terms to get out of his restaurant. My partner was in tears and the whole restaurant came to a stunned silence. I've since complained by phone to the Great George Street restaurant and in writing to the group’s manager. The response? Nothing, totally ignored, even after I said I would post a complaint to review sites.

Guy - Morpeth (26 October 2008)

Brilliant restaurant, whenever I visit Leeds I try to eat there, as the food and service are second to none. Good choice of dishes and wine and always very friendly staff.

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