Bass (28 July 2008)

If you are looking for customer satisfaction, this is not the establishment for you. After a confirmed 57 total orders, that’s just the call in orders, at an average of $20.00 an order in the last two years up to today, we have been very happy. When my wife called to complain about her sandwich not having the extra cheese she ordered, she was told they have had a lot of complaints from us. Two times in two years - the other was when the cold sandwich she ordered was toasted, which they said was not and did nothing about. This time they brought out a replacement sandwich but then would not give it to her because she had already eaten half the other sandwich. Keep in mind this is delivered to the house not the table, which they charge a delivery fee for, so the time span from original order to replacement sandwich was over an hour and 15 minutes. Having to deal with customers daily, we all know the customer comes first, but to be totally belligerent and go through the time and trouble to make them deliver a sandwich and not let her have it because she was halfway through her meal when she realized it was wrong? Where are customer relations? Not here for sure, and it would not have been so bad, but this was the manager she was dealing with, not a subordinate who does not know any better.