Coal Grill & Bar

Pink Elephant (5 December 2008)

My friends and I went to Coal Grill and Bar last night and didn't think much of the service or the abrupt attitude of the waiter. Also they add a 12.5% service charge, which is optional if you notice it on the bill. They nearly got an extra tip as we didn't notice this until the last minute. We were not too impressed with the food either.

Pinky (22 November 2008)

I visited Coal in Basingstoke earlier in the year, and had a horrendous experience. The staff had clearly not received any training whatsoever. I heard one declare ‘I haven’t been told anything, I don't even know what I'm getting paid.’ I waited an eternity for anyone to acknowledge me at the front door, and the service was chaotic even though it was not busy at the time. My prawn and steak ‘fire stick’, which is apparently one of their signature dishes, was dried up and disgusting and I asked to speak to a manager. I have to say the décor was quite pleasant and comfortable, and since the restaurant was only a few months old it was still looking quite spiffy. However, they can't hide for long behind this exterior.

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