Ian Sanders (21 September 2005)

I spent 2 nights a week at the Clarence for almost 8 months last year. Whilst there I could not fault the service, the staff and certainly not the food. I revisited last Christmas and will be doing so again this year. I recommend this Hotel to anyone who appreciates excellent food, with excellent service that is efficient without being overbearing.

Rachael Entwistle (27 September 2004)

I recently attended the above restaurant as a member of an informal party and was appalled at the level of service received. The owner of the restaurant criticised a neighbouring group's celebrations and attempts to take photographs. I have submitted a complaint to the restaurant but have not as yet received a response.

As a Group Marketing and Communications Director for a large organisation in Cheshire I am fortunate in that I can put my money where my mouth is. I control the corporate hospitality budget for our organisation as well as having strong network links with several large organisations in and around the North West. I will be using these links to express my opinion.

I cannot fathom the reasoning behind Clarence House's misguided business decision as the hospitality trade lives and breathes via referrals and word of mouth. I can only hope they learn by this mistake through loss of trade from conference trade in the future.