Frankie & Benny's New York Italian Restaurant & Bar - High Wycombe

K H (12 October 2008)

The place was dirty, the customer service was bad, and the members of staff were unconcerned. We had been yesterday, early in the afternoon, and although the restaurant was more than half empty, they would not give us a table, saying tables had to be booked earlier. We then asked to book a table for an hour’s time and were told, by one member of the staff that they were not allowed to take anymore bookings, while another member of the staff said we could. An hour later we went and made a booking, so that we did not get the same poor excuse. We went back thirty minutes after the booking was made, only for the staff to tell us, they could not find the booking. We did get shown to a table after a bit of a wait; though the restaurant was still fairly empty. The table was dirty, and there were chips, jigsaws and all sorts under our feet. We asked to be moved to another table, and one member of the staff went away and never came back. Another came back with a broom, and asked us to move while he swept. Why we could not be moved to another empty table was beyond me. We walked out.

Emma (13 August 2008)

First impressions were good as it was clean and we were seated straight away by a polite young lady. Our drinks order, which was taken at the same time as the food, took quite a while to arrive. When it did arrive the beer was spilt on the tray and around the wine glasses, which were replaced for new ones straight away. First course was potato skins to share, these were average and not worth the £6-7 they cost. It got worse when our mains arrived, not only did we have to ask for cutlery to eat it with, we were also not offered any condiments, they came on the second time of asking 10 minutes later. The main course was terrible, I had chicken and ribs. The chicken had been fried to an inch of its life leaving almost no chicken to eat, the three ribs were two inches long and the coleslaw for some reason was served in one of those paper sauce cups, all two tea spoonful. I do not know how they can justify charging the £12.25 for this meal, hence we did not stay for dessert. As I had a coupon for a free bottle of wine on spending over £30, I felt it was a bit cheeky to complain otherwise I would have done.

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