Frankie & Benny's New York Italian Restaurant & Bar - Leamington Spa

Mick Spall (1 February 2009)

We phoned the restaurant 40 minutes before arrival and were told that it was not very busy and there were plenty of tables available. Forty minutes later we arrived and sure enough they were not very busy. We waited about 10 minutes for the waiter to arrive and ordered our meal and drinks. Ten minutes later the drinks arrived and the waiter dropped a pint of Coke on the table from a height of about 2 feet, my wife and 9 year old daughter were soaked and myself and 14 year old son also had our share, we were lucky the glass didn’t break. After the mess was cleared up and drinks replaced I noticed that our bottle of wine had about two glasses missing, after replacing this the meal arrived, which was not bad and my kids cleared their plates. Overall we were not unhappy with the meal but the service left a lot to be desired. Needless to say we did not leave a tip.

J M (12 July 2008)

We returned from not eating at this establishment. My partner telephoned earlier to book a table for two and was told there was no need to book as they weren't busy. Upon arrival, at 7.30, we were told that our table would be ready 'as soon as it was set'. We were told we could get a drink at the bar to wait. The bar was in a mess with people waiting twenty minutes for a drink as a teenage boy struggled to work out which spirits went in a cocktail. After 25 minutes, half way through which I reminded the lady at front of house that we were waiting, she came up to us and told us that 'all the tables keep going' and that she'd have one for us soon. Another 10 minutes later she told us she'd found us an alternative table, which was not set, so we could actually sit down, that she'd get cutlery over to us as soon as possible. We sat there and waited, while another couple, who had been seated after us had a waitress come and ask for their order, go away while they thought some more, and came back to take it finally, and still no cutlery or waitress for us. Finally we decided to give them five more minutes. This expired and we walked out, which unsurprisingly enough they didn't notice. Whilst I can't comment on the food, I'd say on service alone I'd never return to Frankie & Benny's in Leamington.

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